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Journeyman Automotive Service Technician

Join our team! Toyota Northwest Edmonton is a vibrant and fun group of people; we have a great time and we are exploding with growth! We need great people to share our vision, our passion and to join us on the journey. Currently we are seeking applications for the critical position of Journeyman Automotive Service Technician.

QUALIFICATIONS:

Provincial automotive technician licence (Red Seal preferred) or equivalent experience.

BASIC JOB SUMMARY:

The technician is responsible for performing the maintenance related servicing or repair of customer and dealership vehicles as assigned by service management, service advisors or internal representative (delivery coordinator).

SPECIFIC RESPONSIBILITIES:

General

  • Maintain an appropriate level of personal grooming and hygiene.
  • Wear uniforms as specified by service management.
  • Arrive at work, take breaks, and depart work at the times designated by management.
  • Utilize a daily time ticket as instructed by service management.
  • Report to management any situation or condition that jeopardizes the safety, welfare or integrity of any dealership staff, customers, or the dealership itself.
  • Perform other duties as assigned by management.

Vehicle Repair

  • Professionally service and/or repair vehicles assigned.
  • Complete all work in accordance with the applicable safety requirements and published procedures.
  • Document services and repairs completed by making appropriate notes showing detailed "condition, cause and remedy".
  • Document additional (upsold) needed maintenance a/o repairs showing detailed "condition, cause and remedy".
  • Use seat covers, fender covers and steering wheel covers as directed by service management (individual stores may opt out of the steering wheel covers - service manager discretion).
  • Dispose of fluids and chemicals safely in accordance with established Toyota dealer & Alberta Environment guidelines.
  • Maintain an inventory of standard automotive technician tools required to perform all services and repairs and which are not inventoried by the Dealership as "Special Service Tools - SST's". All tools must be kept in good working order.
  • Utilize standard operating procedures to perform maintenance services as directed by the Toyota TSM standard & service management.
  • Return customer's vehicles in the same or better condition than they were prior to servicing.

Training

  • Complete TU online TecSmart training courses in a timely manner as directed by service management.
  • Attend classroom training courses as directed by service management.
  • Review all applicable service bulletins and keep up-to-date on other technical publications as made available by service management.

Quality Control

  • Test drive vehicle prior to service or repair (Express Lube service is exempt from test drives unless specifically requested by the customer).
  • Verify repair by operating repaired component several times.
  • Test drive vehicle after the service or repair is completed in the same or equivalent conditions that were causing the issue previously to confirm a proper repair.
  • Complete the quality control inspection form if there is a "QC" OP code on the repair order and the form is attached to the repair order.
  • Attach and complete a quality control inspection form to the repair order when the customer complaint could not be duplicated (NFF as signed off on by the shop foreman a/o service manager) and no repair was performed.
  • If the technician is the last individual to drive the vehicle, removal of the paper floor mat, seat cover & steering wheel cover (if used by the dealership).
  • Daily cleaning & organizing of the technician's bay.
  • Assistance in keeping the tool room clean and organized.
  • Assistance in keeping all shop tools & equipment in proper working order and advising when repairs or replacement of equipment is required.

Communication

  • Utilize control boards a/o dispatch system to obtain repair orders.
  • Utilize control boards or systems (MPI) to communicate additional needed repairs to service advisors.
  • Utilize control boards to communicate completed repair orders (MPI flags, mail system, etc).
  • Provide the administrative assistance necessary to complete warranty claims. Key element for technicians are the detailed completion of the CCR (condition, cause and remedy).

This is a full-time position. Toyota Northwest Edmonton offers advancement, competitive compensation, an excellent benefits package, an employee assistance program, as well as employee discounts within Toyota Northwest Edmonton. If you think you have the personality and skills to be successful apply today!

Send in your resume, and tell us about yourself and what you could bring to our company. We are always on the lookout for talented, motivated people to join our team, and we will examine all applications without delay and contact those qualified for an interview.

We look forward to hearing from you!

Please forward your cover letter and resume to hkhan@toyotanorthwestedmonton.com

Apply for Position

Appointment Coordinator

Toyota Northwest Edmonton is looking for appointment coordinators to expand the service department! We are a vibrant and fun team, and need great people to share our vision and passion for success.


Do you thrive in a fast paced office environment? Are you a team player who enjoys scheduling appointments and campaigns for clients? Do you have expert written and verbal English skills?

If so, we are looking for a professional, well organized appointment coordinator to join our team!

 

Responsibilities:


  • Respond promptly to customer inquiries, comments or complaints
  • Record details of inquiries, comments and complaints
  • Contact and schedule  service appointments
  • Handle and resolve customer complaints in a diplomatic and professional manner
  • Accurate and complete record keeping CRM.
  • Strong ability to solve problems and provide exceptional customer service
  • Strong interpersonal and organizational skills; attention to detail
  • Ability to prioritize and work in a fast-paced environment
  • Basic knowledge of Toyota products

Requirements:


  • Proficient knowledge of Outlook, Word and Excel
  • Previous service experience required, preference will be given to candidates with dealership and/or customer service experience
  • Exceptional communicative and interpersonal skills.
  • Able to work independently with little or no supervision
  • Experience AND Knowledge of customer service principles and practices

Toyota Northwest Edmonton offers advancement, competitive compensation, an excellent benefits package, an employee assistance program, as well as employee discounts within Toyota Northwest Edmotnon. If you think you have the personality and skills to be successful apply today.

Speaking other languages will be a great asset!

MUST have Class 5 Driver's License and be able to operate both Manual and Automatic vehicles. 


We are always on the lookout for talented, motivated people to join our team! We will examine all applications without delay and contact those qualified for an interview. We look forward to hearing from you.


Please forward your cover letter and resume to hkhan@toyotanorthwestedmonton.com


Apply for Position

Product Advisor - Sales

We are looking for people who are dynamic, outgoing and excited about providing quality customer service. If you are enthusiastic about all things automotive and would love to learn about the Toyota product then this is the job for you!

Why do you want to work with our team?

  • State of the Art Facilities
  • Great Earning Potential
  • Full Benefits Plan
  • Extensive Bonus Plan
  • Career Development Planing - We promote from within!
  • Growing Company - Get on board now!
  • Onsite Gym and Cafe!

AND We will give you daily training and we offer Toyota University training both online and classroom - all training is PAID!

The successful candidate will have the following capabilities:

  • Exceptional Customer Service Skills
  • Self-Motivated and Takes Initiative
  • Amazing Communication Skills
  • Positive, Can-Do Attitude
  • Sales Experience

If you think this description fits you and you want to join the Toyota Northwest Edmonton family, please submit your cover letter and resume today.

Additional Requirements and Notes

  • Must have a valid driver's license
  • Driver's abstract is required
  • Must have or complete on site your AMVIC license
  • Post secondary education in a related field is an asset
  • Must be legally allowed to work in Canada
  • Commission based job
  • Full time positions only - must be able to work days and evenings
Please forward cover letter and resume to salesmanagers@toyotanorthwestedmonton.com
Apply for Position

Contact

Toyota Northwest Edmonton

14240 137 Ave NW
Directions Edmonton, AB T5L 5H7

  • Sales: 1 (888) 507-5401
  • Service: (587) 760-3017
  • Parts: (587) 760-3019

Hours

  • Monday 9:00 AM - 9:00 PM
  • Tuesday 9:00 AM - 9:00 PM
  • Wednesday 9:00 AM - 9:00 PM
  • Thursday 9:00 AM - 9:00 PM
  • Friday 9:00 AM - 6:00 PM
  • Saturday 9:00 AM - 6:00 PM
  • Sunday 11:00 AM - 4:00 PM
customer service