I recently bought a Toyota Highlander XLE 2021. It was a bit difficult looking for a Toyota outlet wherein we can trust the dealer and be comfortable while making negotiations that is until I found a toyota facebook page. I contacted the creator of the page and to my surprise she is a fellow filipino which makes it even better since we can communicate very well in our language. Yvonne speaks clearly and she is easy to understand. She is also very accommodating to us and showed us all the car accessories and how to use it. Yvon is a very ...
I bought my new Rav4 here with David Liska. Very happy with my experience. David was very friendly and knowledgeable. Ali from finance was also very helpful.
I bought my Toyota XLE Premium and my experience was excellent My Dealer name is Evan your really a good sales person ...thanks a lot
Very happy with the service at North west Toyota, David Liska was a great sales person, extremely knowledgably and really knows his product. Exellent customer service!
i just recently purchased my first car from Toyota northwest and i am IN LOVE with how kind and amazing the staff made my experience doing so. i worked with an incredible employee named David Liska and he was extremely understanding, patient, kind and clearly knew what he was doing. he is amazing at what he does. he kindly answered every one of my questions and concerns, even the silly ones lol. he was very honest and courteous and genuinely wanted me to have a great experience buying a car and he was sure to be up front about everything ...
My experience purchasing a car from Toyota Northwest was excellent. The staff is amazing, and they have great customer service. I worked with David Liska and it was an absolute pleasure. He was extremely patient and professional. He knows the car business inside and out and is very knowledgeable about the vehicles, he was quick to answer all my questions. He was upfront and honest and made sure there were no surprises. It was not pressure to make a decision, it was pleasure! This made the experience much more enjoyable. It is a beautiful location, but it is only as ...
Today I went to the Toyota Northwest Edmonton for do the maintenance. Great to meet Hanan, and she always offers such great service! I want to give her a thumb up. Very helpful, very kind, and professional! Thanks to your team!
My experience with the service department was excellent. Megan helped make everything go smoothly. Thanks for keeping us in the loop. We couldn’t be happier.
Normally buying a new vehicle is a pain however Kelly made this a more pleasant task she was friendly and catered to all our needs, at one point I was unsure if I would go through with the deal but she got more information and the deal was done. One thing I am somewhat disapointed in is the availability of stock in the dealership.
March 4, 2021 Absolutely amazing! We purchased a Toyota Venza from Kelly Zizek. Kelly was very professional and her presentation was superior. Great experience!! Shirley Lagasse’s
I'm really happy and extremely satisfied with my experience in Toyota Northwest. Thanks to Houssen. He really did an amazing job on accommodating us. I've been a customer of Toyota for 5 years but I never got satisfied as like this before. They gave us the best deals they have. He really help us a lot on every details of our brand new car and guide us until the very end. He's nice and friendly. Thanks to his sales manager and Finance rep. Hannah. Thank you so much again Houssen and Toyota Northwest Team Our family really appreciate ...
I looked up a vehicle sparingly as I was in the market for a car. Left a message and Ketan responded within a day. The service throughout the purchase journey was first class. Ketan is polite and patient. He went above and beyond to deliver excellent client satisfaction. He also got the manager to offer us more discount even though it seemed impossible. I will recommend him and the dealership over and over again. Thank you Ketan for all you did throughout the purchase process
Recently I bought a vehicle from Northwest Toyota in Edmonton and had a great experience. I live in Calgary, but they offered such a great deal that it was worth the drive. They made the whole experience very easy and I never felt pushed to make a quick decision. They even offered to deliver the vehicle to Calgary free of charge! I dealt with Lukasz and he was fantastic. Very honest, responsive, was willing to answer all my questions and made sure the experience was very comfortable for me and my family. Brendan helped us on the day of pick ...
Recently purchased a new vehicle here and the service was top notch and staff was very friendly and knowledgeable making my first new car purchase very easy and stress free. Thanks again to Brian MacInnes and Rick in used cars as well Liz for helping me getting on the road definitely recommend them to anybody looking for a new ride or uses ride
Yvon was very helpful, kind, charismatic, and friendly and went out of her way to help us. Hannah was very helpful as well. Thank you.
Received awesome service from Brendan Wozniak! He has been truthful in whatever he said and very empathetic. He took a photo of us togather with the new car and sent via email.
My husband and I were lucky to have had Yvon B as our Product Advisor. Very personable, willing to go the extra mile to accommodate your time. She did not rush the car buying experience, It is a very large purchase so we really took our time looking and test driving vehicles. Yvon's boss, Roman, was helpful, efficient, and a pleasure to deal with also. Thanks Toyota Northwest Edmonton for our pleasant buying experience. We have heard so much about Toyota's dependability and look forward to owing our RAV4.
I am beyond excited to give this RAVE review to Toyota Northwest Edmonton . A couple years ago, I had an experience that wasn't great, but I stuck around to see if the issue would be rectified. It WAS!!!!!! Luke came across my issue and called me right away personally and was very sorry about my experience. He, literally, went above and beyond to fix things. Like, WAY ABOVE!!!! (my truck had one issue that I wanted fixed which did get fixed, but then Luke went the extra mile to fix another part of my truck that I didn't ...
Excellent customer service experience with Aidan and Jordy. They made the buying experience easy and addressed all of my concerns. Proud to be part of the Toyota family!
Excellent service as soon as I walked Into the dealership! Jordy Lee went out of his way to ensure that I received the perfect vehicle. Jordy was very knowledgeable and I highly recommend him when shopping for your new ride! Love my new Highlander - thanks Toyota
Very helpful and knowledgeable staff. Special thanks to Jordy Lee. Really happy with my truck, hope to receive the same level of customers service in the future.
Chukwuka was very helpful and knowledgeable about the products. I would recommend him to any customer needing help at the dearlership. Great dealership as well.
Few weeks ago, I left a terrible review about the referral cheque that I didn’t receive and a manager named Damien reached out to me and was able to get the cheque issued. After all, they do care about their customers and they make sure that their customers are happy. Thank you Damien for helping me resolve this issue.
Haneen halabi the service manager really goes above and beyond for customers she is very helpful and informative when I bring in my vehicle 10/10 service !
It was my first experience dealing with Edmonton's Toyota Northwest used car dealership. I dealt with Jordy Lee and Brian McInnes. They were both very professional and knowledgeable, therefore I feel they warrant a commendation for their efforts and good service.
Great team of sales person and managers. ALEX ALTEBOLI (SALES) AND LUKASZ (MANAGER) are great to work with. Just not happy with parts department for no reply but that's not affected much in my vehicle purchase from this dealership. Please disregard the 4.1 star given to this dealership and look at the number of people who have rated this dealership compared to other dealers.. so all in all Toyota Northwest Edmonton you are the Winner..just the parts department need to improve in speed of communication. And yes a very big thank you to the receptionist( Robin) at front desk ...
My wife and I were very happy with Katon our salesman, he took the time to explain everything we wanted to know about a hybrid. Would recommend him to any of our friends buying a car
This is my first experience with a dealers, I felt I lost a lot of time of my life not to deal with them, they are very helpful and friendly, it feels like my community Thank you Jordy and all of you
From the moment me and my husband started the process and inquiries to trade in his truck and purchase a Rav 4, Jordy ( internet sales manager) was there to help us through the process !, he answered all our questions and fixed any problems along the way. We ended up trading the truck in and buying a new 2021 Rav 4 LE AWD. We did this sale on a Sunday, he had everything ready when we came back on the Monday to get the vehicle. He comes in on his days off to make sure the customer is happy. He is a great guy ...
We were traded our Tundra for a new Tacoma and Jordy was pleasant, professional and put in additional time and effort to ensure we drove away happy. As return customers, we would recommend Jordy to any friends or family. Thanks Jordy, Jo Anne and Dennis
Jordy sold me a 2020 Sienna and was very knowledgeable about the Toyota products. He followed through on doing anything and everything he said he would do. Thank you so much to the entire team.
I came into Northwest Toyota to get a headlight adjusted and the service Liri provided was excellent. She understood my concern and the adjustment was done very efficiently. Thank you!
Jordy sold me a 2021 4runner TRD offroad. He gave me the best offer for this vehicle in Edmonton. The main thing is he was not trying to push me into a deal like many of the dealers do. I have been shopping around for a bit and this is the best experience i had. I highly recommend Jordy.
Jordy was super easy to chat with and didn’t make me feel pressured in anyway. Was really easy to work with and was open to what I wanted out of a payment plan
sold my rav4 for a straight cash deal. He asked my price and we countered each other until we had agreed upon price. It was a Friday afternoon, so I would be able to get the check until Monday. After dropping off the vehicle however, they didn't offer a ride or even ask how I was getting home. They just kind of scattered once the car was in their possession. In my opinion, great service in the beginning, then lacking those finishing touches that would get me to be a Toyota customer.
Great experience dealing with Luke and the team at Toyota Northwest Edmonton. Would reccomend to anyone in the market for a new or used vehicle from the moment the conversation started to picking up the vehicle Luke and the crew continued to impress every step of the way!
She's very friendly y professional. I've never had any issues with her. She always has a big smile whenever i approach which makes it to tell her what my problem is on the day I visit toyota.
The service that i had at Toyota Northwest for my brand new Camry was so excellent. Service was provided by Mr. Jeeva Mylsamy was brilliant and we really had a great customer experience
I serviced our car with Jeeva Mylsamy at Toyota Northwest and also changed our brake pads. The work that was done by Jeeva is of so high quality and the friendly nature of Jeeva made our visit so enjoyable. Simply said, a great service we had and we highly recommend
My Toyota Sienna got serviced at Toyota Northwest by Jeeva Mylsamy. The friendly nature, customer service and quality given by Jeeva is so commendable. We really enjoyed our service.
We visited Toyota Northwest to service our car Camry 2018. We had a very good experience with quality of service provided by Jeeva. We are very much happy with our experience.
I had my first service with Jeeva mylsamy and I was very much satisfied with Jeeva for the excellent customer experience delivered by him. I strongly recommend him.
In nothing short of a top shelf experience, Jordy Lee and crew helped me find my way into my first Toyota and my first Hybrid at that. At no point did I feel pressured, conned, hornswoggled or even rope-a-doped. By the end based on my needs being genuinely heard and addressed I walked away with a utilitarian but beautiful little 2020 Toyota Corolla Hybrid. From the start to the end I felt valued and I am glad I have a long standing relationship with this dealership going forward. It was a top-shelf experience and I would highly recommend this location and ...
We recently purchased a vehicle from Toyota Northwest Edmonton. We were extremely satisfied with the quality and knowledge of staff. Overall, a very good experience.
We have purchased new Toyotas since 2007. Originally this dealership was called Kingsway and was situated on 97th street. Now it is new, huge & in St. Albert. We’ve always been happy with the cars & the service. Two years ago, we began dealing with Angela Wuxu. This woman is so thoughtful, so caring & so professional. She is amazing & we can’t tell you how appreciative we are, of her. We really hope to continue seeing her at all our future services. Thank you, Angela!
Very courteous, kind and humble. If he doesn't know an answer, he'll find out for you right away, doesn't make up bs like a typical 'salesman'. It felt very professional throughout the process and I'd recommend Jordy to anyone in the market.
Jordy and his coworkers were a pleasant surprise.. he was kind and helpful which you don't come across too often when you go car shopping. It felt stress free and easy. If you need a car..go see Jordy!
Excellent service great experience Haneen is always there to help with my 2012 Toyota 4 runner with a massive smile on her face Thank you haneen!
I recently had to visit this dealership and not only did Haneen provide excellent service, but she also saved me a couple trips to a different dealership which was greatly appreciated. Thanks Haneen!
Great service team but Liri was absolutely a pleasure to deal with. Was genuinely concerned with what I had to say and i left happy! Thank you Lirii
As soon as i came in Liri Greeted me and gave me the help i needed, She was wonderful and i recommend her service anytime to anyone
She is very knowledgeable, and easy to deal with. I was kept well informed of the progress of my vehicle and would have to say she was likely the most professional persons at a dealership I had the pleasure of dealing with.
Jordy was thorough in his emails, gave me a lot of info. I was at first hesitant to give out my phone #, as anyone would be when you're dealing with a car dealership. but once i provided it to Jordy, he was respectful and not overwhelming me with calls as per my request. Either way, we ended up sitting down and going over the numbers, he was very honest and upfront which is quite refreshing.. can i add maybe too friendly? (just joking) he's an amazing person to work with. Made the whole experience super easy. quick and ...
After we purchased our Pre-Owned Hyundai Santa Fe, we realized an issue with the vehicle. I reported the issue to Rick. He was very forthcoming in helping and fixing the issue. A man of integrity and customer loyalty. Great individual to deal with.
Since I was coming up from Calgary Jordy spent lots of time on the phone through calls/texts to organize the deal. They are willing to work with you to help you find the vehicle you are looking for. Definitely went above and beyond.
Highly recommend go see Vivek Agnihotri He is polite ,knowledgeable and friendly sales man He will make sure you'r fully informed , satisfied and comfortable with product you are buying .
Great to deal with, was not pushy, and very informative and helpful. I would highly recommend anyone looking to buy a vehicle at northwest Toyota.
Dealing with Jordy came across as honest and fair. The vehicle is above my expectation. Thank you very much for the excellent deal. I will recommend.
Camry front struts that's leaking were ordered and replaced under warranty. Thank you Jordana and the service team for prompt service ,so the vehicle can be safely on the road again.
Mr. Lee is very knowledgeable and answered all of my questions. Thank you vert much for your time and help, it was much appreciated. Will highly recommend Jordy and NW Toyota to others
From the moment I started talking to Oliver he was very understanding and eager to assist me and my husband in purchasing a car. I then worked with Jordy as well to see the whole process through. Jordy went above and beyond to make sure I got into a vehicle within a very reasonable amount of time. He always communicated with me and clarified any questions and concerns. Together they made my experience a wonderful one. I will recommend this dealership to everyone thinking of purchasing a car. For a smooth process I would recommend Oliver and Jordy Lee for ...
From first conversation and throughout the purchase of our new truck, you understood our wants in a truck and exceeded in customer experience. You provided a very knowledgable, caring and "can do attitude". Negotiated all extras in price of truck. You went the extra mile at every turn - picked up from airport, offered hotel for over night stay, and follow up. Oliver was only a phone call away, answering any questions which made us feel like we were his priority at all times. I would definitely buy another Toyota from you and your supporting staff. Toyota Northwest ...
Thank you Jordy for all the hard effort you did today, was very professional experience. You and your team is the best, wish you the best man, MOE
Since 10 years I have trade 3 cars ,this is my 4th time and honestly was the best and easiest experice ever today. Jordy Lee you made my day you and your manager are amazing.
Hanan was very kind and pleasant. She followed up with me to make sure all the items I needed were taken care of oil tire change, and a recall she notified me of. She took great care of me today. Thank you Hanan.
Sarah was great to deal with, highly recommended to all! All requests were attended to very promptly. Keep up the good work! thanks again. Mark
After some questionable experiences with some other dealerships it was refreshing to deal with such honest and caring employees while looking for a used vehicle. Will definitely go back to Northwest for my new hybrid in a couple of years.
He is one of the best adviser from north west toyota Edmonton, i strongly recommend him for buying any toyota vehicle. Thanks, Gurwinder singh sohi
Northwest Toyota has been wonderful to us since it was built, as was the original Kingsway Toyota. This is our 5th Toyota. We brought our Rav4 in for a service and ended up trading up for a new 2019 Rav4 Trail. We had read about the new 2019s and considered looking around while our car was being serviced. The week before our appointment, Houssen from Sales called us and asked if we might be interested in trading up. Long story short, once he had taken us for a drive in a Demo, we were sold. We live in the Territories and ...
Bought a Tundra last week through internet as I am from Fort McMurray. Each representatives e.g. internet advisor, finance, etc. did a fantastic job throughout the whole process. However, I have to give a big shout to Lucasz, GSM, he went above and beyond the customer service.
Thanks to Jordy Lee, internet sales manager. Quick, timely responses to inquiries. Courteous and professional, I feel fortunate to have met Jordy. Highly enjoyable experience.
From start to finish the dealing with the personnel of this dealership has been excellent. There has not been any hard sell and a lot of help with the purchase of this car.
Great experience all around sales staff and finance where up front and honest no bs sales techniques car was delivered on time in great condition
Damian Stodola was super responsive and easy to work with. I knew what I wanted going in (2020 Prius Prime) and he had the transaction done with a minimum of fuss and without the usual inane back and forth with the sales manager. We had to order the car from Japan and that went quicker than anticipated as well.
Good service enjoyable buying experience. I got the vehicle I wanted dealing with Mark and the rest of the Northwest team all were professional. I have owned Toyota’s for many years and until recently have found some of the salesman and dealerships arrogant in their attitude.
Hanan set up my appointment. Day of service advisor was Ali Haymour who provide clear explanations as to the different types of service and part required to get my Rav4 moving again. First time dealing with Ali was a pleasant experience. Vehicle was ready as estimated and after I made my payment, Angela walked me to the door to show where my car was parked.
She is indeed what every dealership needs,she handle every situation with precise excellence. Hanan will make you understand, and realize why certain services has to be done to your vehicle. Especially when the person is not a vehicle know how kind of individual like my wife. She ( My Wife ) have complete trust in her ( Hanan ) , and trust me that doesn't come so easily from her.
Not having purchased a vehicle in ten years, and subject to the cliches regards 'used car salesmen' (and women), I was pleasantly surprised with my experience at Toyota Northwest Edmonton when buying a previously owned Toyota Corolla. The facility is impressive and so too was the personal attention I received, indeed one individual stood out with a personal gesture which was well beyond what might be expected. Jordy Lee deserves special kudos in that regard. I also dealt with Rick Hall, Chris Pang (a.k.a. Chris Catapangan), Ilya Sharlay in the finance department and Jeeva Mylsamy in the service ...
On July 12 Camry was dropped off for engine replacement.A loaner Prius was given while waiting for the used 90,000 km engine to arrive to replace original 2007 Camry 142,160 km engine.On July 24 returned the loaner vehicle and pick up the Camry.Thank you Hanan and the service team ,the Camry is back on the road!
Second time working with Ali thank you for all the help, looking for a vehicle come to Toyota Northwest Edmonton great staff and service. Thank you
Thank you to Ali Elkurdi for a great experience and providing us with genuine service and assistance. Definitely coming back for another one and service my new Tacoma
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